PLANNING AND DEVELOPMENT CUSTOMER SERVICE CENTER: UPDATED SERVICE MODEL
As of Monday, July 20 the Planning and Development Customer Service Center will offer services online, by telephone and by appointments. All clients who enter One Exchange Plaza will be required to wear a face mask, complete a wellness check and practice social distancing. Those who do not have a face mask will be provided one and those who do not pass the well check will be unable to enter.
PLAN SUBMITTAL: All plan submittals including first time and resubmittal will remain electronic. No plans or administrative documents, including permit applications, will be accepted in person. For instructions on how to successfully submit your plans please visit the Planning and Development Plan Submittal website.
We are currently experiencing a higher than normal submittal volume with longer than usual processing times. Please allow up to five business days for your submittal to be processed. We apologize for the inconvenience this might cause. Questions or concerns regarding the status of your project? Please email ds.help@raleighnc.gov.
PROJECT STATUS/UPDATES: The Permit and Development Portal is a tool used to manage development review and permitting processes. The portal features a number of benefits for users, including:
- A centralized dashboard to monitor your development projects
- Real-time notifications throughout the review process
- View development activity near you
- Enhanced, online scheduling for inspections
- Pay fees online
EXPRESS REVIEW: Express Reviews will continue to be conducted virtually. There will be no face-to-face reviews scheduled at this time. Questions about Express Review? Email ExpressCoordinator@RaleighNC.gov.
FEES & PAYMENTS: Fees can be paid online via a registered account in the Permit and Development Portal. Fees can also be paid over the phone by calling (919)996-2500. Check payments can be made in person by appointment only.
PLAN PICKUP: Customers who need to retrieve physical plans from the Customer Service Center may do so by appointment only. Appointments are available every 15 minutes on Tuesday and Thursdays from 10 a.m. – 2 p.m. Approved plans will only be released if all fees have been paid prior to pick up.
IN PERSON APPOINTMENTS: Appointments are available Monday through Friday beginning at 9:00 a.m. Appointments will be scheduled in half-hour increments and must be scheduled at least 24 hours in advance. There will be 15 minutes between appointments to allow for workstations to be sanitized and prepped for the next appointment. Only one project may be scheduled per appointment. To better assist you, clients should arrive a few minutes earlier than the scheduled appointment time to allow for check in.
GENERAL QUESTIONS OR CONCERNS? General questions or concerns email DS.Help@RaleighNC.gov or call (919)996-2500.
